{"id":9908,"date":"2023-01-04T03:31:55","date_gmt":"2023-01-04T03:31:55","guid":{"rendered":"https:\/\/quality-hostings.com\/buydomains\/?page_id=9908"},"modified":"2023-01-06T02:26:56","modified_gmt":"2023-01-06T02:26:56","slug":"email-marketing-faq-troubleshooting-contact-imports","status":"publish","type":"post","link":"https:\/\/quality-hostings.com\/buydomains\/email-marketing-faq-troubleshooting-contact-imports\/","title":{"rendered":"&#8211; Email Marketing FAQ &#8211; Troubleshooting Contact Imports"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9908\" class=\"elementor elementor-9908\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-304adb9 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"304adb9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5cf952\" data-id=\"b5cf952\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5030e46 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"5030e46\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d03e490\" data-id=\"d03e490\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5dd60fb elementor-widget elementor-widget-text-editor\" data-id=\"5dd60fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.0 - 06-12-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a href=\"https:\/\/quality-hostings.com\/buydomains\/frequently-asked-questions\/\">Help<\/a> \/ <a href=\"https:\/\/quality-hostings.com\/buydomains\/faq-email-marketing\/\">Email Marketing<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-025e9b7\" data-id=\"025e9b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-199c9524 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"199c9524\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b070c2b\" data-id=\"b070c2b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d2a3ed elementor-widget elementor-widget-text-editor\" data-id=\"8d2a3ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1 class=\"h2 no-top\">Troubleshooting Contact Imports<\/h1><div class=\"help-articles\"><p>First of all, if you\u2019re having trouble importing contacts into your subscribers area, don\u2019t panic! We promise, everything will be ok. There are a few common reasons that your upload isn\u2019t going as planned, and we\u2019ll walk through them, here.<\/p><ol><li>Your file really needs to be in one of the following file formats for best outcomes:<ul><li>.csv<\/li><li>.txt<\/li><li>.xls or .xlsx<\/li><li>.vcf (vCard)<\/li><\/ul><p>If your file is anything else, please re-save the file as one of those, and try it again.\u00a0<a href=\"https:\/\/www.secureserver.net\/help\/article\/15769?prog_id=501414\">Saving your spreadsheet as a CSV<\/a>\u00a0is the best way to troubleshoot file format issues.<\/p><\/li><li>Make sure you have\u00a0<strong>headers<\/strong>\u00a0in your file. The first row of your spreadsheet, or the first line of your text\u00a0<em>MUST<\/em>\u00a0be a header row. For example, your very first row or line should look something like this:<img src=\"https:\/\/www.buydomains.com.ph\/wp-content\/uploads\/2017\/10\/Capture.png\" alt=\"Example layout for spreadsheet to import contacts.\" width=\"300\" \/>or this:<div class=\"hacker code-sample-blue\">Email, Name, Company<br \/>gem@buydomains.com, Paul Feldspath, Email Marketing<\/div><p>or like this:<\/p><div class=\"hacker code-sample-blue\">Email,First Name,Last Name,Company<br \/>gem@buydomains.com,Paul,Feldspath,Buydomains.com.ph<\/div><\/li><li>When using CSV or TXT files, the\u00a0<strong>spacing of the headers<\/strong>\u00a0must match the spacing of the data. If you used a single tab space between your data, there should be a single tab space between your headers. Likewise, if you have no space between your header items, then there should be no space between your data items.<\/li><li>Make sure your headers are\u00a0<strong>appropriately named<\/strong>. You have a lot of flexibility in the actual title you put in the header row, since Email Marketing is good at interpreting your intentions. But if you\u2019re having trouble with an import, change your column headers to match any of the following exactly, and try it again:<ul><li>email<\/li><li>name<\/li><li>firstname<\/li><li>lastname<\/li><\/ul><\/li><li>Your headers should all be a\u00a0<strong>single word<\/strong>, if you\u2019re having any trouble importing your contacts. Use an underscore between words, if you have to, but avoid spaces in your headers.<\/li><li><strong>Don\u2019t use odd characters<\/strong>\u00a0in your headers. No slashes, or dashes, or hashes, etc.<\/li><li>Look for odd characters in the emails, or any email addresses that are not formatted correctly, like this:\u00a0<strong>\u2014@\u2014.\u2014<\/strong><br \/>Any email not formatted with an\u00a0<strong>@<\/strong>\u00a0and\u00a0<strong>a period<\/strong>\u00a0will not import into your subscribers.<\/li><li>Scan your file for any hard returns, or\u00a0<strong>blank rows<\/strong>. Those can create problems and partial imports, if present.<\/li><li>Lastly, make sure your file is fully uploaded! You can check the progress of your imports, using the\u00a0<strong>Import history<\/strong>\u00a0button in your subscribers area. Scroll down the page to the bottom of your lists, on the left. You\u2019ll see the Import History button there, underneath all your subscriber lists. When the file has finished uploading successfully, it will show a green dot and\u00a0<strong>Succeeded<\/strong>. If the dot is grey, and it says\u00a0<strong>Processing<\/strong>, just give it a little bit of time to finish.<\/li><\/ol><h2>More info<\/h2><ul><li><a href=\"https:\/\/www.secureserver.net\/help\/article\/12456?prog_id=501414&amp;locale=en\">Add contacts to the All subscribers list<\/a><\/li><li><a href=\"https:\/\/www.secureserver.net\/help\/article\/15769?prog_id=501414&amp;locale=en\">Getting a CSV File from Excel or Numbers<\/a><\/li><li><a href=\"https:\/\/www.secureserver.net\/help\/article\/12496?prog_id=501414&amp;locale=en\">Viewing and editing subscriber details<\/a><\/li><\/ul><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help \/ Email Marketing Troubleshooting Contact Imports First of all, if you\u2019re having trouble importing contacts into your subscribers area, don\u2019t panic! We promise, everything will be ok. There are a few common reasons that your upload isn\u2019t going as planned, and we\u2019ll walk through them, here. Your file really needs to be in one [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":[],"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/posts\/9908"}],"collection":[{"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/comments?post=9908"}],"version-history":[{"count":4,"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/posts\/9908\/revisions"}],"predecessor-version":[{"id":9912,"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/posts\/9908\/revisions\/9912"}],"wp:attachment":[{"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/media?parent=9908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/categories?post=9908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/quality-hostings.com\/buydomains\/wp-json\/wp\/v2\/tags?post=9908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}